Yoslion Download Support

Buyer support

support@palaciossoftwaregroup.com

Support phone

+1 (786) 895-7998

General and legal

contact@palaciossoftwaregroup.com

Security reports

security@palaciossoftwaregroup.com

Email is the best route for anything about an order, a license or a transfer that misbehaved, because you can attach the details. We do not publish a response time we have not earned, and support is not staffed around the clock.

• Installation and setup, including where the application stores its data.
• Licensing and activation, including moving a license between your machines.
• Download behaviour, such as segmented transfers, the queue, concurrency limits and bandwidth limits.
• Recovery, when a transfer was interrupted by a network failure, a crash or a restart.
• Purchase and refund questions, once the software is offered for sale.

The code that turns a purchase into a license is created in your own browser, and nobody here ever receives it — not support, not the licensing service. So we cannot look yours up or send it to you.

What you can do instead is recover your purchase. Using the email address you bought with, your browser generates a new code and we bind your purchase to it. The old code stops working at that point, so keep the new one.

The questions on the home page cover what the product is, what it costs, what happens to an interrupted download and which platform it runs on. That is the fastest answer for most of what gets asked before release.

The Yoslion Download extension is a companion to the desktop application, not a replacement for it. It downloads nothing itself: it hands the download to the application, which does the work. So the application has to be installed and able to run on the same computer.

If the extension reports that Yoslion Download is not available, the application is not installed, is not running, or was installed in a way that did not register it with the browser. Reinstalling the application registers it again. Nothing is lost while that is true: the extension tells you it could not hand the download over, and you can still download the file in the browser.

If the extension reports that the application could not read the request, the two are different versions. Updating Yoslion Download to the current release resolves it.

Capturing browser downloads automatically starts switched on in Chrome and Firefox, and one click in the extension’s toolbar popup turns it off. Your choice is kept, and updating the extension does not change it. What the extension handles, and what it does not send anywhere, is described in the Privacy Policy.

Refund requests go to the buyer support address above. The terms are on the Refund Policy page: a full refund within 7 calendar days of purchase. Paddle, as Merchant of Record for orders, can also handle a refund request directly.

Yoslion Download keeps a diagnostic log on your own machine. It is local, and it is never sent anywhere on its own. If support asks you for it, sending it is your decision, and you can read it first. How it is handled is described in the Privacy Policy.

Support for customers begins when Yoslion Download is offered for sale. Until then there is no release to support and no purchase to ask about, though the addresses above are live if you want to reach us.